Returned Goods Policy
Our goal is to ship every order accurately. In the event of an error, we will correct it. Please report miss-picks (wrong item), errors in quantity (over/short) and damages within two (2) business days of receipt. Controlled substance claims must be reported immediately per DEA requirements. Pricing errors must be reported within 10 business days from the invoice date.
Products in saleable condition generally can be returned. Certain products that are difficult to handle or are prone to counterfeiting or diversion are not returnable. Non-returnable items include those that are frozen or refrigerated, biological products, hazardous items, controlled substances and "special orders" such as drop ships. We cannot accept product purchased from suppliers other than Cardinal Health. Details of our return policy are summarized in the table below.
Please contact Customer Service for assistance with returns. Prior to returning product to Cardinal Health, customers must obtain a return authorization and provide Cardinal Health with an Ongoing Assurance Form (OGA) verifying that all returned merchandise has been kept under proper conditions for storage, handling and shipping.
|Cardinal Health error or damaged product*||100% if reported to Customer Service within 2 days and product is returned to our warehouse within 30 days|
|Return of product in saleable condition*
• Product must have at least 3 months dating
• Original packaging must be unopened and free of stickers, markings or damage
|90% of invoice price (10% restocking fee#)|
|Return of product not in saleable condition; product can be returned to vendor*||75% of invoice price (25% restocking fee)|
|Return of product not in saleable condition; product cannot be returned to vendor||No credit; do not return|
|Return of refrigerated products, controlled substances, "special orders" such as drop ships, hazardous items or product purchased from suppliers other than Cardinal Health||No credit; do not return|
*The acceptability, valuation, and acceptance of any return is at the sole discretion of Cardinal Health and/or the manufacturer.
#Vital Alliance customers won't be charged a restocking fee.
This policy is subject to change without notice by Cardinal Health. This policy is further subject to modification as Cardinal Health may deem necessary or appropriate to comply with applicable federal and/or state laws, rules and regulations, FDA guidelines and any other restrictions applicable to returned merchandise. Seasonal products (e.g. flu vaccines) will be governed by a separate return policy.