Call center development
To learn more about Health Connections, please contact us online or at 888.999.2281.
Commerce Plaza II,
3060 Ogden Avenue
Lisle, IL 60532
At Health Connections, we understand the importance of the initial telephone interaction with a patient or provider. Many companies offer only reimbursement call centers staffed by telephone operators, however our processing centers are staffed by extensively trained and knowledgeable REMS enrollment and reimbursement facilitators who deliver results with a superior level of customer service. Our staff will accurately and efficiently guide callers through the general information, REMS or reimbursement process, including prior authorizations and benefits investigation.
Our experienced program-specific and reimbursement processing center staff are thoroughly trained to understand the issues surrounding a customer’s reimbursement request and are equipped with the knowledge and resources to conduct an in-depth investigation of each case, creating smooth and efficient service delivery at all levels. Enabling physicians to access programs that help them successfully treat their patients, with minimal reimbursement or overall access complications, instills confidence in prescribers and forges a bond of product loyalty.