Register for Staples® Advantage online ordering
Order utilizing Cardinal Health pricing
Company ID: 1052208NAT
Order utilizing GPO pricing
Find a Sales Rep ID
To find your Sales Rep ID please input your Ship To #:
How do I place orders?
Begin placing office supply orders by visiting StaplesLink.com. You will first need to register so that you have a company id, user name and password. Go to cardinalhealth.com/officesupplies to register and you will receive an email notification within a few days with your login information.
Why should I order through Ambulatory Care / Staples?
As a valued customer of Ambulatory Care, an aggressively priced program has been negotiated with Staples on your behalf.
How do I get set up with Staples?
Fill out the StaplesLink® electronic registration form on cardinalhealth.com/officesupplies. You will be emailed your account information within a few days of submitting the form.
What is my discounted price?
Pricing on StaplesLink.com will display your special discounted pricing.
Is there a minimum order with Staples?
There is a minimum order of $50. This minimum was implemented to consolidate orders and improve operational efficiencies for program savings. To assist you in consolidating orders and making sure you meet this minimum, Staples Advantage® has listed five tips to make this easy for you.
- Order once a week or month: Determine how much of each item is needed to carry you through a full week. Use up any present supplies of each item until more items are needed at the end of the week.
- Anticipate projects and events: Anticipate projects, proposals and events that require special or additional quantities of office products that are normally stocked. Ordering in advance will save you time and frustration.
- Order early: Order as early in the day as possible to ensure prompt delivery.
- Group orders: Whenever possible, consolidate orders with your coworkers. Pick a time of the day/week to place orders and remind coworkers of your deadline.
- Save money: Consolidating your smaller orders into fewer larger ones saves our company time and money.
How often should I place orders?
To continuously maintain cost effective office products, StaplesLink.com users should order efficiently by eliminating small orders, except in the case of an emergency.
- Consolidate smaller or multiple orders into larger orders
- Plan ahead to avoid last minute purchases
- Use the Shopping List for easy access to frequently ordered items
What forms of payment can I use?
Payment must be made with a valid credit card.
How do I order an item that I cannot find on StaplesLink?
Call your dedicated Customer Service team at 877.826.7755. They will attempt to find you a compatible item that Staples stocks, if one is available. If it is an item that Staples does not stock, you will need to create a ?Non-catalog item order? on StaplesLink. Customer Care will provide you with detailed item information. You MUST provide that information when you place your Non-catalog order or your order will not be processed. If you have additional questions, contact your Account Manager, Sharyn.email@example.com.
What do I do if I have a backorder?
Please do not reorder if your packing slip indicates an item is on backorder. Your item(s) will be shipped as soon as it is available. If you wish to cancel a backordered item, call your Staples dedicated Customer Service team at 877.826.7755.
What is a special order?
A special order is an item that cannot be ordered through StaplesLink. An example of a special order is an item that does not appear on StaplesLink® or in the Staples catalog and may require additional research to order.
When can I expect delivery of my order?
You can view the expected delivery date of a particular product by entering the item number in the Quick Order box on the Home Page, entering the quantity required and clicking Delivery Date. The expected delivery date for the specified quantity will be displayed.
What do I do if I did not receive an item that is listed on?
If the quantity of an item on your packing slip does not match the quantity of the items received, call your dedicated Staples Customer Service team at 877.826.7755. After researching your claim, Staples will issue a credit to your account. Reorder the item through the same method you used to place the initial order.
What is the Returns Policy?
For more information on returns, see the Quick Reference Guide for Returns.If for any reason you are not completely satisfied with a product purchased from Staples, you may return it within the applicable time frame. The product must be returned to Staples with its complete and original packaging intact (original UPC code, packaging materials, instructions, manuals, etc.). A restocking fee may apply.* General office supplies must be returned within 30 days of receiving the product.* Furniture must be returned within 30 days of receiving the product. 1. Must be unassembled *** Assembled Furniture can not be returned*** 2. Must be in original packaging in sellable condition.* Please call your Customer Service team to return damaged or defective products.* Unopened software may only be exchanged or returned within 30 days of receiving the product* Custom Products are not returnable unless damaged or defective within 30 days* Items must be ready when the driver arrives to do the pick-upYour account will be credited when returned merchandise is received back into inventory.
How can I return products?
To return an item in your order, please do the following within 30 days of delivery to ensure that you receive proper credit. 1. On the My Order Status page, locate the order number you wish to place a return against. 2. Click the Returns link to view the online Returns form. 3. Complete the Returns form and click Submit. You will receive a confirmation notice and it will automatically issue a Returns Authorization to arrange for a pick-up of the product. Print the confirmation page and enclose it in each box that you return. 4. Write ?Staples Return' on each carton.
How can I exchange products?
To exchange an item, call your Customer Service Team to request a return authorization and to order another item. They will arrange to pick up the item and ship out your replacement.
How do I get an office supplies catalog?
You will receive a catalog shipped automatically with your first order. If you need additional catalogs, you can do a quick search for ?catalogs? on Stapleslink to order the specific catalog. Eco-friendly online catalogs can be viewed at www.stapleadvantagecatalogs.com
Who do I contact if I need a product that is not in?
If you are unable to find a product that is needed in the online catalog, Staples will help you find it for you. Contact your dedicated Staples Customer Service team 877.826.7755.
What is StaplesLink.com?
StaplesLink.com is the online ordering platform for Staples Advantage. Through StaplesLink.com, you are able to access the special rates your company can receive from Staples. With StaplesLink.com, you can order supplies electronically from your computer anytime. The site provides immediate access to more 30,000 products, with new products added daily. StaplesLink.com has several features you will enjoy, including: * Easy online ordering * Easy "Search" function allowing you to find product items by keywords, item number, brand and more. * Easy identification of your company contract items with blue box noting "Contract Item" * Easy to update and view Shopping Lists of your company's contract items * Dependably low contract pricing and high quality contract items * Dedicated customer service team to assist you with any questions * Convenient online StaplesLink.com training tour ? learn about StaplesLink.com on your time * ResourceCenter for the most up to date and latest program information.
How can I familiarize myself with StaplesLink.com?
A StaplesLink.com virtual tour is available in the Customer Service section of the Website to help you learn how to navigate the site and place orders. To access the tutorial, log onto StaplesLink.com, select "Customer Service" from the tool bar at the top of the home page, and select "StaplesLink.com Virtual Tour."
How do I use the StaplesLink® website?
It's EASY! If at anytime you are unable to find what you are looking for, click on ?HELP? found in the upper right hand corner of the Web site to find answers to any questions you might have. Take the StaplesLink® Online Training Tour by clicking on ?Customer Service? then ?Training Tour? to learn more about all the features and benefits of StaplesLink®.Learn more on how to navigate StaplesLink
How do I find what I'm looking for on?
There are a few ways to navigate around StaplesLink®. One way is to type in the item in the Search field at the top of the site. Another way is to click on categories, such as ?Office Supplies? or ?Ink & Toner?.
What if I can't find the product for which I'm looking on StaplesLink®?
Contact your dedicated Customer Service team at 877.826.7755. They will assist you in obtaining the products you need. You can reach Staples Customer Service Monday?Friday, 8:00 am?5:00 pm local time.
How do I create a shopping list?
From the StaplesLink® home page, go to ?View All Lists? found on the left-hand side and click ?Go.? Above all the lists, click on ?Create New List.?
Do I need to register for StaplesLink.com and who do I call?
Yes. Register at StaplesLink.com. If you have any questions or need help, please call your dedicated Customer Service Team at 877.826.7755.
Can I save my personal credit card information through?
Yes. Upon placing your first order through StaplesLink.com, you will have the opportunity to securely save your personal credit card information to your profile. When completing the last step of submitting your order, you will be brought to the "Your Order: Purchase Information" page where you will verify the shipping information for your personal purchase. At the bottom of this page, you can enter and save your personal credit card information in the "Payment Method" section that will be saved for future purchases.
Do I need to place an order through StaplesLink.com?
No. StaplesLink.com provides users an opportunity to save their personal credit card information without having to place an order. Under the "Administration" section on the StaplesLink.com home page, click on the "Edit My Profile" link and you have the opportunity to add or edit your personal credit card information.
Who can I contact for assistance?
For technical assistance, call the StaplesLink.com Technical Support Line at 800.633.6080. For product inquiries, order status, or delivery information, call Staples Customer Service.
Who do I contact if I have questions?
Many questions about the ordering process can be answered by on this site. For help ordering office supplies, please call the StaplesLink® help desk at 800.633.6080. For Staples Orders and Customer Service issues, please call your dedicated Customer Service team at 877.826.7755 or email at firstname.lastname@example.org.
Who do I contact with questions regarding order status?
Staples dedicated Customer Service team can answer these and many more questions and can be reached at 877.826.7755.