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Cardinal Health has developed a process called Customer Value Creation, a two-step approach designed to offer innovative solutions to your mail order problems. This data-driven value assessment uses Lean Six Sigma methodology.
Customer Value Creation provides insightful data collected through interviews, observations, cycle times and process analysis. It will ensure continuous process improvement through ongoing team collaboration.
Step 1: Value Assessment
- Define the opportunity and exactly what improvement is desired
- Understand the process and its current performance
- Identify current pain points and interpret results
Step 2: Mail Order Value Creation Offers
- Determine the areas in which the pharmacy can improve, and through what means
- Implement Cardinal Health?s offerings to better your pharmacy