Capabilities and services
With 40 distribution centers located throughout the country, we can service virtually any site within 24–48 hours. Today, Cardinal Health distributes to 123,000 ship-to locations and can guarantee providers five-day-a-week delivery with service levels of 99 percent.
We employ two state-of-the-art customer service centers located in Radcliff, Kentucky and Sherwood, Arkansas. Our customer service associates manage 2.5 million calls per year and are 100 percent committed to delivering exceptional service.
ValueLink® is the industry-leading logistics service that helps healthcare providers reduce the cost of storing, maintaining and distributing supplies. ValueLink® streamlines inventory management by delivering logical unit of measure orders directly to hospital departments or other points of care — reducing excessive touchpoints in the supply chain.
We employ a clinical laboratory sales force committed to serving the needs of our hospital and independent lab customers. These sales representatives average 14 years of tenure and have expertise in both clinical diagnostics and supply chain logistics. We also employ a dedicated physician office laboratory (POL) sales force that works in conjunction with our physician office sales generalists. This specialty sales force is trained in clinical diagnostics but understands the unique needs of the POL and can help customers assess and select the right products and automated solutions for their lab.
In addition to our laboratory product and physician office sales teams, we employ three specialty sales and customer service teams. Firstly, we have a team of diagnostic specialists focused on large instrument sales that help our customers evaluate automation opportunities and related financing options.
Secondly, to help with small equipment sales, we have a dedicated team that draws on their combined 35 years of experience to help sort through the many durable laboratory equipment options and prepare quotes based upon exact customer specifications.
Finally, we employ a specialty customer service team that manages high volume, high value perishable materials.
Lease financing and contracting services
Cardinal Health offers comprehensive financial solutions for capital equipment acquisitions and laboratory product contracting services. Our mission is to provide simple, efficient, and profitable sales solutions for equipment placements that will maximize long-term relationships and revenue opportunities with our manufacturer and customer partners.
We take a multi-channel approach to marketing our products and services to our customers. Our capabilities and tools allow us to reach thousands of customers through our website, e-mail, direct mail, catalogs and various industry publications.
Cardinal Health has extensive GPO expertise and strong relationships with all of our GPO partners, including: Novation, HealthTrust, Premier, Amerinet, Broadlane and MedAssets.
Our years of experience administering a variety of GPO programs of varying scopes and sizes gives us a unique perspective and a deep understanding of the successful administration of any size GPO program. Our partners benefit from our state-of-the-art technology and our ordering and shipping systems which track and maintain their ordering history.