Due to the potential impact of Hurricane Ike, Cardinal Health will delay reinstating shipments of controlled substances from our Stafford (Houston), Texas, facility to retail independent pharmacies until Monday, September 22.
Our goal is to ensure shipments of these important medications are managed flawlessly. Because the impact of Hurricane Ike could affect shipments of these products, we are delaying the reinstatement of our controlled product shipments one week.
We will continue working to be ready for the first day of shipping controlled substances to retail independent customers from Stafford on September 22. This delay has no impact on our current shipments of controlled substances from Stafford to other customer groups.
Our Sales team in Texas is immediately contacting our customers in the Stafford market who are affected by this.
Important dates
All orders for retail independent customers that need to be shipped out of Stafford on Monday, September 22, must be placed by cut-off on Thursday, September 18. Orders placed after cut-off will queue and drop once system maintenance is completed.Retail independent customers should begin ordering controlled substances using their Stafford account number beginning Friday, September 19. Cardinal.com and CSOS will be available for orders at noon on Sunday. There is some configuration in CSOS that needs to take place before orders are placed. Our IT team will work with customers throughout the day on Friday, September 19.
The first shipment for retail independent customers containing controlled substances will leave Stafford on September 22. Beginning September 29, all controlled substance returns from retail independent customers should be sent back to Stafford. Until then, customers should call Customer Service for all controlled substance returns.
